Who runs the site
Twin Cities MMA Flooring is a website run by one person in Minnesota. It is not a flooring contractor. There is no crew and no showroom. The site does two things. It explains acrylic (MMA) floors in plain terms, and it passes floor jobs to installers who do the work.
What happens when you call
- You call (763) 357-8645. It rings the site owner's cell phone. Nothing is routed automatically and no installer answers this line. If nobody picks up, leave a message and the owner calls you back.
- The owner asks about the floor. Where it is, how big, what the room is used for, when you can shut down. The contact page lists what to have ready.
- The owner passes those details and your phone number to an independent resin-flooring installer who works in the Twin Cities area.
- The installer calls you, visits the site if the job fits, and gives you a price.
- You decide. From there you deal with the installer directly. The contract and the payment are between you and them.
There may not be an installer for every job. A floor can be too small or too far out, or no installer may be lined up at the time. If no one takes yours, the owner tells you so.
Who pays whom
Calling is free. You never pay this site. The installer may pay the site a referral fee when a job is passed along. You are not obligated to hire the installer, and it is fair to ask them whether a referral fee is in your price.
What the site does not do
- It does not install floors or price them.
- It has not checked any installer's license, insurance or certifications. That check is yours to make, and the list below is there to help.
- It does not guarantee an installer's work or stand behind their warranty.
- It is not an emergency line and not a 24-hour line. One person returns the calls.
- It does not take payment for flooring work.
The guides on this site summarize documents published by manufacturers, standards bodies and government agencies, with links at the bottom of each page. They are not a specification for your floor, and nobody connected with this site has seen your slab.
What to ask the installer
Ask for these before you sign anything, and ask for them in writing.
- License. What license or registration covers this work, and where you can look it up yourself.
- Insurance. A certificate of insurance sent to you by their insurance agent, not a photocopy from the installer. It should show liability cover and workers' compensation.
- References. Floors like yours that have been in service a few years. A cooler if you have a cooler, a kitchen if you have a kitchen. Get a name and a phone number and make the call.
- Product data sheets. The manufacturer's data sheet and safety data sheet for every product in the system. They state the prep required and the temperature limits, so you can check the bid against them. The guides on floor prep and odor show what to look for.
- Manufacturer approval. Some makers only supply approved firms. Sika, for example, says its Pronto MMA systems are installed by approved contractors. Ask for proof.
- Written warranty terms. Who backs it, for how long, and what is left out. A manufacturer's warranty can be narrow. The Sika sheets cited in the guides warrant the product for one year and limit the remedy to the material, not labor. Anything covering workmanship has to come from the installer.
- A price in writing. Per square foot, with prep, moisture testing, cove base and drains broken out. See what drives cost.
Your details
Your name, your number and what you say about the job go to the installer so they can call you back. The installer is a separate business, and what it does with your details after that is up to the installer. The privacy page has the rest.
Questions about the site
Email [email protected]. It reaches the same person as the phone. If something in a guide is wrong or out of date, say which page.